CVPS ranks third in JD Power customer satisfaction rankings

first_imgResidential customers of electric utility providers indicate that their monthly electric bill amounts have declined and power reliability has improved from 2009, resulting in a notable increase in overall satisfaction, according to the JD Power and Associates 2010 Electric Utility Residential Customer Satisfaction Study released today. Central Vermont Public Service ranked third in the East for mid-sized companies and PSNH ranked eighth.The study measures customer satisfaction with electric utility companies by examining six key factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.Residential customer satisfaction with utility companies averages 630 on a 1,000-point scale in 2010—increasing from 618 in 2009. In 2010, customer-reported bill amounts have decreased by 5 percent from 2009. Power reliability has also improved, with customer-reported service interruptions decreasing by 8 percent. Overall, 37 percent of customers indicate experiencing no power interruptions in 2010, compared with 33 percent in 2009.When outages do occur, utility companies are doing a better job of communicating with their customers about power restoration, as well as meeting estimated restoration times in 2010, compared with 2009.”Utility companies are continuing to improve when it comes to managing customer expectations around power outages and restoration of service,” said Jeff Conklin, senior director of the energy and utility practice at J.D. Power and Associates. “Even though outages can have a negative impact on satisfaction, utility providers who manage these incidents properly—by providing sufficiently detailed information about the outage and restoring power when they say they will—may be able to mitigate declines, or even improve satisfaction.”The study finds that 11 percent of customers have contacted their utility company regarding an overdue bill amount. While overall satisfaction is particularly low among these customers (611, on average), efforts taken by utility companies to assist customers with their bills may substantially raise satisfaction. In particular, among customers whose utility companies waived their late payment fees, satisfaction averages 704—well above the industry average, and also higher than satisfaction among customers who didn’t have an overdue balance (634, on average).Fulfilling key performance indicators may have a substantial positive impact on customer satisfaction with electric utility companies. In particular, among customers who say that their utility delivered on five key performance indicators—such as making customers aware of community outreach activities and conservation programs—satisfaction averages nearly 275 points higher than satisfaction among customers whose utilities performed only one key indicator.The study also finds that fewer than one in six residential customers say they are aware of actions taken by their utility to implement smart grid and smart meter technology. While overall awareness of utility actions to implement smart grid technology is relatively low, awareness has increased slightly during the past year, from 12 percent in July and August 2009 to 16 percent in April and May 2010.However, when residential customers are aware of smart electricity technology and their utility’s actions around it, overall satisfaction with the utility company increases notably. This presents an important opportunity for utility companies seeking to increase customer satisfaction, which often has significant bearing on rate case decisions.The study ranks large and midsize utility companies in four geographic regions: East, Midwest, South and West. Companies in the midsize utility segments serve between 125,000 and 499,999 residential customers, while companies in the large utility segment serve 500,000 or more residential customers.East RegionAmong large utilities in the East region, Central Maine Power ranks highest for a third consecutive year. Following in the segment rankings are PPL Electric Utilities and Public Service Electric and Gas, respectively.In the East region midsize utility segment, Southern Maryland Electric Cooperative ranks highest for a third consecutive year, followed by Rochester Gas & Electric and Central Vermont Public Service, respectively.Midwest RegionMidAmerican Energy ranks highest among large utility companies in the Midwest region for a third consecutive year. Xcel Energy—Midwest follows MidAmerican Energy, while KCP&L ranks third in the segment.Omaha Public Power District ranks highest among midsize utility companies in the Midwest region and receives an award in the study for a 10th consecutive year. Following Omaha Public Power District in the segment are Indianapolis Power and Light and Kentucky Utilities, in a tie.South RegionDuke Energy—Carolinas ranks highest among large utility companies in the South region. Following Duke Energy—Carolinas in the rankings are Oklahoma Gas and Electric and CPS Energy, respectively.Jackson EMC ranks highest among midsize utility companies in the South region, followed by NOVEC and Santee Cooper, respectively.West RegionSalt River Project ranks highest in the West region large utility segment and receives an award in the study for a ninth consecutive year. Following Salt River Project in the segment rankings are Sacramento Municipal Utility District and Portland General Electric, respectively.Clark Public Utilities ranks highest among midsize utility companies in the West region for a third consecutive year, followed by Tacoma Power and Intermountain Rural Electric Association, respectively.The 2010 Electric Utility Residential Customer Satisfaction Study is based on responses from more than 85,000 online interviews conducted from July 2009 through May 2010 among residential customers of the 121 largest electric utility brands across the United States, which collectively represent more than 93 million households.Customer Satisfaction Index RankingEast Region: Large Segment(Based on a 1,000-point scale)Central Maine Power646PPL Electric Utilities630Public Service Electric and Gas620PECO Energy619Allegheny Power617Penelec612NSTAR609Jersey Central Power & Light607East Large Segment Average605Duquesne Light602New York State Electric & Gas602Baltimore Gas and Electric600Pepco600National Grid599Con Edison Company of New York595Appalachian Power584Long Island Power Authority581Connecticut Light & Power579East Region: Midsize SegmentSouthern Maryland Electric Cooperative662Rochester Gas & Electric635Central Vermont Public Service624Met-Ed612Penn Power611Atlantic City Electric608East Midsize Segment Average607Public Service of New Hampshire604Western Massachusetts Electric603Delmarva Power597Orange & Rockland591United Illuminating584Central Hudson Gas & Electric579Midwest Region: Large SegmentMidAmerican Energy687Xcel Energy—Midwest656KCP&L655We Energies653Alliant Energy646Duke Energy—Midwest632Indiana Michigan Power630Westar Energy625Midwest Large Segment Average624AmerenUE621Detroit Edison621Ohio Edison617Consumers Energy611AEP Ohio608ComEd605Ameren Illinois Utilities599The Illuminating Company599Midwest Region: Midsize SegmentOmaha Public Power District693Indianapolis Power & Light656Kentucky Utilities656Wisconsin Public Service646Louisville Gas & Electric638Midwest Midsize Segment Average629Dayton Power & Light608Toledo Edison601Empire District Electric587NIPSCO587Vectren586Kentucky Power584South Region: Large SegmentDuke Energy—Carolinas  656Oklahoma Gas and Electric655CPS Energy654Progress Energy Carolinas651Georgia Power650Alabama Power647Florida Power & Light645South Large Segment Average640Dominion Virginia Power636Entergy Louisiana634South Carolina Electric & Gas632Entergy Arkansas611Tampa Electric610Progress Energy Florida598South Region: Midsize SegmentJackson EMC707NOVEC690Santee Cooper688SECO Energy684Sawnee EMC682Clay Electric Cooperative676Southwestern Electric Power665Mississippi Power659Xcel Energy—South658EPB656Austin Energy650Pedernales Electric650Middle Tennessee EMC649Entergy Mississippi648Gulf Power647Huntsville Utilities645Orlando Utilities Commission645South Midsize Segment Average643Entergy Texas635Cobb EMC632Nashville Electric Service632Cleco Power630Withlacoochee River Electric Cooperative630Knoxville Utilities Board627Public Service Co. of Oklahoma615JEA602Lee County Electric Cooperative602Memphis Light, Gas & Water599West Region: Large SegmentSalt River Project708Sacramento Municipal Utility District691Portland General Electric677APS661Southern California Edison658Rocky Mountain Power651West Large Segment Average648Pacific Power645Puget Sound Energy645San Diego Gas & Electric644Pacific Gas and Electric643Xcel Energy—West627L. A. Dept. of Water & Power609NV Energy607West Region: Midsize SegmentClark Public Utilities720Tacoma Power665Intermountain Rural Electric Assoc.664Colorado Springs Utilities663Seattle City Light662Snohomish County PUD657Idaho Power656Tucson Electric Power654West Midsize Segment Average652Avista648El Paso Electric646PNM634NorthWestern Energy615About J.D. Power and AssociatesHeadquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction.  The company’s quality and satisfaction measurements are based on responses from millions of consumers annually.  For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.About The McGraw-Hill CompaniesFounded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a global information and education company providing knowledge, insights and analysis in the financial, education and business information sectors through leading brands including Standard & Poor’s, McGraw-Hill Education, Platts, and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2009 were $5.95 billion. Additional information is available at http://www.mcgraw-hill.com/(link is external).  Source: JD Power. WESTLAKE VILLAGE, Calif., July 14, 2010 /PRNewswire/ —last_img read more

FIFA President, Infantino, Congratulates Pinnick

first_imgPresident of world football-governing body, FIFA, has congratulated the President of Nigeria Football Federation, Mr. Amaju Pinnick on the latter’s ascension to the position of the second most important personality in African football. Pinnick, who is also Vice President of Africa’s Zone West B and Member of the Organizing Committee for FIFA Competitions, was nominated for the exalted position during the latter stages of the 2018 FIFA World Cup finals in Russia. He also commissioned six matches at the FIFA World Cup. In his letter dated 3 August 2018, Infantino wrote: “Allow me to extend to you my warmest congratulations on your recent election as CAF 1st Vice President. I have no doubt that your considerable experience, combined with your management and sports knowledge and your human qualities, will help you to overcome all future challenges in your new position in the service of the African football community.  “I am convinced that, as CAF 1st Vice President, you will be able to bring your outstanding contribution to CAF and FIFA, but most importantly to the development of our beautiful game, which we both love so much. “I look forward to continuing to work with you and seeing you soon to congratulate you in person.”Share this:FacebookRedditTwitterPrintPinterestEmailWhatsAppSkypeLinkedInTumblrPocketTelegramlast_img read more

Rockets head into Game 3 confident after big win in Game 2

first_imgMOST READ FILE – In this Monday, May 14, 2018, file photo, Houston Rockets guard James Harden, left, talks with teammate Chris Paul (3) during the first half of Game 1 of the NBA basketball Western Conference Finals against the Golden State Warriors in Houston. The Rockets are feeling good after routing the Warriors in Game 2 to tie the Western Conference finals at 1-1. But they know they have a huge task ahead of them as they head to Oracle Arena, a place the Warriors have won an NBA-record tying 15 straight playoff games, for games 3 and 4 .(AP Photo/David J. Phillip, File)HOUSTON — The Rockets have reason to feel good, tied with Golden State after winning Game 2 in a rout in the Western Conference finals.But a big challenge awaits Sunday at Oracle Arena, where the Warriors have won an NBA-record tying 15 straight playoff games.ADVERTISEMENT Don’t miss out on the latest news and information. Ariza was one of the keys to Houston’s 127-105 win in Game 2 that helped erase the memory of Houston’s tough home loss in the series opener. Ariza had 19 points as one of five Rockets who scored more than 16 points to rebound after an ineffective performance in Game 1 because of foul trouble.While the Rockets know what happened in Game 2 won’t matter if they don’t take care of business on Sunday night, they do believe it gives them a bit of momentum.“Yeah, just because we know we’re more than capable of it,” James Harden said. “We’ve just got to go out there and do it every possession.”Houston’s 127 points were the most the team has scored this postseason. But they’re quick to point out that their success on offense was the product of solid defense. That, they say, is the reason it won’t be difficult to recreate what they did in Game 2 on Sunday night.“It wasn’t anything special that we did,” Harden said. “We just created more opportunities with our defense.”ADVERTISEMENT Volcano watch: Island fissures steaming, lake water receding Carpio hits red carpet treatment for China Coast Guard PLAY LIST 02:14Carpio hits red carpet treatment for China Coast Guard02:56NCRPO pledges to donate P3.5 million to victims of Taal eruption00:56Heavy rain brings some relief in Australia02:37Calm moments allow Taal folks some respite03:23Negosyo sa Tagaytay City, bagsak sa pag-aalboroto ng Bulkang Taal01:13Christian Standhardinger wins PBA Best Player award LATEST STORIES China population now over 1.4 billion as birthrate falls Lights inside SMX hall flicker as Duterte rants vs Ayala, Pangilinan anew View comments Jury of 7 men, 5 women selected for Weinstein rape trial Steam emission over Taal’s main crater ‘steady’ for past 24 hours Jiro Manio arrested for stabbing man in Marikina Houston coach Mike D’Antoni knows all about Golden State’s success in Oakland, but thinks it has less to do with being at home than the fact that the Warriors are a great team.“The challenge is you’re playing Golden State. That’s why they’ve won 15 in a row. Not because of the building, but because they’re good,” he said. “All these players are used to playing in hostile environments … it helps a little bit (but) sometimes you feed off the energy also from the other crowd. So you try to take them out as soon as you can and take out the crowd.”FEATURED STORIESSPORTSGinebra beats Meralco again to capture PBA Governors’ Cup titleSPORTSAfter winning title, time for LA Tenorio to give back to Batangas folkSPORTSTim Cone, Ginebra set their sights on elusive All-Filipino crownThe Rockets aren’t daunted by Golden State’s winning streak there and are looking forward to the challenge.“It’s definitely a great place to play,” Trevor Ariza said. “Their fans are great. They bring a lot of energy to the game. At this point there’s nothing like playing in that type of environment and trying to silence them.” Sunday will be just Houston’s second game at Golden State this season and first since the Rockets got a 122-121 win on Oct. 17 in the opener for both teams on the night the Warriors received their championship rings.“A lot has been going on since then,” Harden said. “But as long as we take those same principles and that mindset that we have, no matter where we play, we’ll be pretty good.”Kevin Durant has scored 75 points combined in the first two games to lead the Warriors, but Stephen Curry hasn’t really gotten going yet as he rounds into form after missing almost two months with a knee injury. The Rockets know the 2015 and 2016 Most Valuable Player is capable of having a huge game at any time and they must account for him at all times, just as they do with Durant and Klay Thompson.“I just think everybody on their team can shoot,” Ariza said. “When they’re in a scoring position, you just have to give some sort of resistance. Try to make them think about doing other things.”The Warriors have much more experience at this level of the postseason with this being their franchise-record fourth straight trip to the conference finals. But Houston has plenty of veteran leadership led by nine-time All-Star Chris Paul, who said it’s easy to look forward regardless of how the last game went.“It feels like Game 2 was a week ago now,” he said. “That’s how it is in the playoffs … we’ve done a great job all year staying even-keeled. We tried not to get too high or too low.”Sports Related Videospowered by AdSparcRead Next Houston teams, athletes offer support after school shooting In fight vs corruption, Duterte now points to Ayala, MVP companies as ‘big fish’ Winfrey details her decision to withdraw from Simmons film Dave Chappelle donates P1 million to Taal relief operationslast_img read more